Meeting Your Order
We value your order and we know you will be eagerly waiting its arrival. Our priority is to dispatch your goods quickly so we aim to post your order within 24 hours of receipt and payment of order. However, we custom make and outsource many of our products, so our projected delivery times for these are:
- Hand-made garments up to 4 weeks
- Custom dyed yarns up to 10 days
- Outsourced products 7-10 days
We will contact you with an approximate delivery time once your order has been placed, and will keep you updated on the status of your order.
If you have a time deadline to meet, please phone or email us to discuss, and we will do our very best to meet it.
At Cruellas we pride ourselves in creating and outsourcing top quality NZ made garments which we want you to enjoy. Our products usually include care instructions so you know how to keep them at their best.
Our product quality is important to us and so are our Customers, and we want you to be happy with your purchase from us, so if you have any concerns about your product talk to us as soon as possible.
Returns and Refunds
If you return goods to us we need to know why so that we can work with you to resolve the issue. Please contact us prior to returning goods so that we can discuss your concerns with you.
We do not accept change of mind returns, however we will accept returns within 14 days of delivery for the following reasons:
- Goods damaged or faulty prior to delivery.
- Goods supplied incorrectly.
- Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993 and its amendments.
- Goods that vary from their description on the website.
At our discretion we will repair, replace or refund any damaged or faulty goods; if we are unable to replace goods a refund will be issued for the value of the damaged or faulty goods, postage will not be refunded.
Include a copy of the invoice or packing slip that accompanied your order along with your current contact details – please include a current email address.
We will notify you when your return is received, and we will try to resolve the return as soon as possible.